PROFESSIONAL SERVICES 

1. Performance Metrics - 201401

• Assessment of What Currently Exists
• Development, Definitions & Data Sources
• Reporting, Data Mangement 

2. Performance Management - 201402

• Linkage to Objectives
• Data-Driven Decisions
• Cascading Accountability
• Develop and Publish Performance Reports 

3. Process Improvement - 201403

• The purpose of this product is to improve one or more of the following: a) process efficiency, b) product or service quality, or c) customer satisfaction, Services include flow-charting the process, developing process measures, and identifying: a) key process decisions, b) non-value-added activities, and c) staff roles and responsibilities at the activity level.
• Opportunity areas for improvement are defined, cost-benefit analyses performed, and process improvement recommendations formulated and presented. Common areas impacted by recommendations include: roles & responsibilities, communication, policy & procedures and technology.

4. Strategic Planning - 201404

• The purpose of this product is to align your organization's Mission and Vision with operational and environmental realities. Alignment includes cascading the mission and vision down through the initiatives and strategies being employed at each organization level. This service is available as a participative  retreat/ workshop or as a research, report and presentation product.  
• Your organization's strengths, weaknesses, opportunities, and threats will be defined.  Strategic Objectives will be developed, technology gap analyses performed, and Action Plans. This service provides a comprehensive strategic roadmap for success.

INTERNAL AUDIT SERVICES 

1. Operational Audits - 2014128

• All Operation Elements
• Efficiency & Effectiveness
• Management Controls

2. Compliance Audits - 201413

• Laws, Statutes, Regulatory
• Policy & Procedure
• Quality Programs
• Accreditation

3. Performance Audits - 201414

• Processes & Program Audits
• Objective Criteria
• Results Oriented

4. Financial Audits - 201415

• Financial Statements 
• Financial Reporting
• Government Criteria

5. Risk Assessment - 201416

• Risk Surveying
• Risk Matrix Development
• Identify Internal Controls
• Process Map Controls
• Identify Control Deficiencies

6. Audit Peer Reviews - 201417

• Adherence to IIA Standards
• IAA  Documentation
• Audit Plan Design
• Audit Programs
• Audit Workpapers
• Audit Report / Follow-up